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Our customers… their story. |
TSMC
The Taiwan Semiconductor Manufacturing Company (TSMC) is the world's largest dedicated integrated circuit foundry and offers a comprehensive set of IC fabrication processes, including processes to manufacture CMOS logic, mixed-mode, volatile and non-volatile memory and BiCMOS chips. TSMC, with revenues greater than $1.5 billion, has corporate headquarters in Taiwan and offices throughout Asia, Europe and the United States.
With over 400 clients worldwide, TSMC needed an entirely new approach to provide their customers with a tailored enhanced level of visibility to manufacturing information and a streamlined way to interact with TSMC automatically in real-time. TSMC's goal is to be their customer's "virtual fab". Previous technologies - fax, FTP, email and EDI - were limiting and time consuming, not allowing TSMC to achieve the customer service level they needed. Even a self-serve customer website fell short of requirements.
TSMC selected Extricity B2B to serve as the cornerstone of an ambitious business-to-business integration initiative between the company, its customers and suppliers. Now transactions and information sharing occur seamlessly over the Internet directly between a variety of enterprise systems.
This initiative is expected to help TSMC achieve superior customer service levels by giving their customers the information they want, when they want it and where they want it. In addition, the first TSMC customer to implement Extricity B2B realized a 25% improvement in their lead times. TSMC has additional benefits from elimination of manual processes, reduced WIP inventory carrying costs and improved capacity planning. Based on total Extricity project costs and quantifiable benefits, TSMC predicts returns of 14 times investment in just the first three years. This extraordinary customer service solution is a breakthrough in today's highly competitive, time-sensitive electronics marketplace, and positions TSMC to extend its leadership position to gain a greater competitive advantage.
"Our goal is to link all of our 400-plus customers together using Extricity B2B."
Monty Botkin, Director, Customer Service, TSMC-USA
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