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Job Opportunities: CLIENT SERVICES
Consulting
 Technical Consultant
Lead Architect
Delivery Manager
Solution Architect
E-Business Architect
Solutions Consultant
Training
Training Specialist/Manager
Sales Training Manager
Customer Support
Director of Customer Support
Customer Support Manager
Call Center Coordinator
Senior Customer Support Engineer - Java
Senior Customer Support Engineer - Networking
Technical
Analyst
Client Relations Specialist
Position: Regional Consulting Manager East
Location: Chicago, Atlanta or Boston
Department: Client Services
Contact: jobs-clientservices@extricity.com
Job Description/Qualifications:
This position, reporting to the Director of Consulting Services, is responsible for managing Consulting Services for the Eastern Sales Region in North America. The primary emphasis of this position will be to ensure successful, quality delivery of customer engagements for all projects in the Eastern Region through methodology, delivery oversight, and the mentoring of Functional and Technical Consultants. In addition, this role involves matrix management of consultants who reside in the Eastern Region as well as scoping and selling new service opportunities.
BA/BS (preferably in engineering/computer science-related field) or equivalent.
The successful candidate will have:
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8+ years of custom design and development experience including at least one project using Java, C++, Forte or other Object Oriented Development Environment.
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2+ years of technical consulting experience preferably for a software vendor.
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Successfully managed teams to an implementation while employing project management practices in a client or customer environment.
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A strong understanding of the value of formal project management.
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Good people management skills and a respect for the role of consultants particularly technical consultants.
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Ability to assess technical and business requirements.
Strong oral and written communication skills.
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Willingness to travel
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Position: Client Relations Specialist
Location: Redwood Shores
Department: Client Services
Contact: jobs-clientservices@extricity.com
Responsibilities:
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Interface with client services, sales, engineering and marketing organizations
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Track and resolve various customer related issues (i.e. support license, product shipping, etc.)
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Assist in creating and executing client relations programs for new and existing customers
Requirements:
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Effective verbal and written communications skills
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Proven background of creating and executing plans for customer satisfaction
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Strong ability to 'raise' the bar for entire team
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Proven ability to build and maintain solid relationship with customer, support, etc.
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BS/BA required
Skills:
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Strong interpersonal skills
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Ability to work in a fast-paced, changing environment
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Self-managed, motivated, team player
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Customer relations experience, preferably in a technology environment
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Position: Technical Analyst
Location: Redwood Shores
Department: Client Services
Contact: jobs-clientservices@extricity.com
Responsibilities:
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Provide real time responses to customer inquiries
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Interact with customers via telephone and other electronic channels
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Ensure continuous monitoring of customer issues until resolved
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Work closely with Engineering Division to diagnose and provide patches to customers
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Contributes to solutions on a team with a high level of customer satisfaction
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Adapt to fast-paced technical environment
Requirements:
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Strong desire to work in customer service environment
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Self motivated and resourceful
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Excellent verbal and written communications skills
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Experience working in a support organization (technical support area a plus)
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Demonstrated ability and willingness to learn new technology quickly
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High School education required; BS/MS preferred
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Excellent Typing Skills
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2-3 years of previous support experience
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Position: Customer Support Manager
Location: Redwood Shores
Department: Client Services
Contact: jobs-clientservices@extricity.com
Responsibilities:
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Manage 24 x 7 worldwide customer support operation
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Recruit/mentor technical support resources
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Build customer support team
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Establish/manage support policies and processes
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Establish/manage internal support infrastructure (support lab, call tracking system, knowledge base)
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Act as customer support advocate to manage and develop program
Requirements:
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BA/BS (preferably in engineering/computer science-related field)or equivalent
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5+ years of technical support management experience with an emphasis in B2B or ERP software support
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Ability and willingness to work in a fast paced pre IPO environment
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A strong appreciation for customer care
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Strong oral and written communications skills
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Position: Training Specialist/Manager
Location: Redwood Shores, CA
Department: Client Services
Contact: jobs-clientservices@extricity.com
Job Description/Requirements:
Candidate will be responsible for delivering product training for customers, partners, and internal employees as well as for the content development of the courses. This position requires a strong technical background and effective presentation skills as well as great enthusiasm for both technology and training in general. The primary focus of this position is product training, however, the candidate will be involved in some consulting assignments. Some travel (<25%) will be involved. The candidate should have a BA/BS (preferably in engineering/computer science-related field).
Responsibilities:
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Delivery of Extricity product training courses to customers, consulting partners, and internal employees
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Development of course content
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Product implementation / consulting
Technical skills:
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2+ years of programming experience in Java/C++
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Ability to assess requirements for system interfaces and to develop such interfaces to ERP Applications or middleware product
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Experience in developing interfaces to and/or within enterprise systems
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Knowledge of messaging systems, networks, firewalls is beneficial but not required
Functional skills:
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Very strong written and oral communication skills
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Experience leading training sessions required
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Experience creating courseware strongly recommended but not required
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Knowledge of basic business processes, especially as it pertains to the supply chain
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Experience in implementing or working with enterprise systems
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Strong consulting skills
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Willingness to travel (<25%)
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Willingness/ability to work in an unstructured environment
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Position: Call Center Coordinator
Location: Redwood Shores
Department: Client Services
Contact: jobs-clientservices@extricity.com
Essential Duties:
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Answering customer phone calls in an efficient and professional manner as outlined by management
Updating customer account information in Call Tracking System
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Recording general technical problem description and summary as outlined by customers
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Following telephone and customer handling workflow as set forth by management
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Handling upset customers in a patient and professional manner
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Updating Call Tracking System as outlined in the call flow process
Requirements:
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Basic computer skills preferred
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Excellent verbal communication skills required
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Strong writing skills preferred
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Punctuality, attendance and dependability are essential.
Education and/or Experience:
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High school education required BS/BA preferred
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Previous customer service experience required.
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Typing skills required (or a plus)
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Previous technical experience and/or a desire to learn technology are a plus.
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Position: Solution Architect
Location: Bay Area (will consider other locations)
Department: Client Services
Contact: jobs-clientservices@extricity.com
Job Description:
As part of the Practice Development Group within our Client Services team, this position plays a strategic role in Extricity's success by developing standard architectures and practices to be used by our Extricity Consultants with Extricity's Customers. This position will work with a variety of internal groups such as Engineering, Marketing, and Consulting Services as well as customers and prospects.
Responsibilities include but not limited to:
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Defining B2B Architectures and Solutions across horizontal and vertical subject area.
Must be able to abstract business requirements by doing needs analysis of the project for solutions of our customers.
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Ability to do needs analysis, and requirements for development of quality architectures.
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Proven experience in successfully deploying a custom architecture solution.
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Experience in integrating Unix / NT N-tier systems with ERP and/or Legacy Systems.
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In depth knowledge of messaging and communications mechanisms.
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Knowledge of basic business and E-commerce processes.
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Comfortable with 25-50% Travel nationally.
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Strong oral and written communication skills
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Ability to be a self-starter in a dynamic environment
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A minimum of a BA/BS and an MS preferably engineering/computer science.
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Position: Solutions Consultant
Location: Bay Area (will consider other locations)
Department: Client Services
Contact: jobs-clientservices@extricity.com
Job Description/Qualifications:
As part of the Practice Development Group within Client Services, position plays a strategic role in Extricity's success by developing standard practices and reusable components to be used by Extricity Consultants with Extricity's Customers. Responsibilities include implementing B2B Architectures and Solutions across horizontal and vertical subject areas. A minimum of a BA/BS (preferably in engineering/computer science-related field) or equivalent is required.
A successful candidate will have:
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Ability to understand business and technical requirements.
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Proven experience in successfully implementing a custom solutions
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2+ years of proven custom design and development experience including Object
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Oriented Design with C++ or Java.
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Knowledge of basic business and e-commerce processes.
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Strong oral and written communication skills
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Ability to be a self-starter in a dynamic environment
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Position: E-Business Architect
Location: Bay Area (will consider other locations)
Department: Client Services
Contact: jobs-clientservices@extricity.com
Job Description/Qualifications:
As part of the Practice Development Group within Client Services, this position plays a strategic role in Extricity's success by developing value added vertical solution offerings that solve supply chain and e-business problems for Extricity's Customers. This position will work with a variety of internal groups such as Engineering, Marketing, and Consulting Services as well as customers and prospects. A minimum of a BA/BS in a discipline such as Industrial Engineering or equivalent is required.
A successful candidate will have:
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Ability to abstract business requirements into production quality solutions.
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Insight into tomorrow's business problems and ideas on how to solve them.
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Proven experience in successfully recommending and delivering supply chain solutions.
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10+ years of working in the supply chain field in Industry and/or Consulting.
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In-depth knowledge of business and e-commerce processes.
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Travel up to 25%
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Strong oral and written communication skills
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Ability to be a self-starter in a dynamic environment
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Position: Technical Consultant or Senior Technical Consultant
(Level commensurate with experience)
Location: Northern and Southern CA, Chicago, Atlanta, Dallas and Boston
(other cities also available)
Department: Client Services
Contact: jobs-clientservices@extricity.com
Job Description/Requirements:
This position plays a key role in Extricity's success by working closely with customers' business and technical resources to successfully implement our software. Responsibilities include defining and developing business and technical processes, architecting and implementing interfaces between customer's enterprise systems, and addressing network and security requirements. BA/BS (preferably in engineering/computer science-related field) or equivalent.
An ideal candidate will have:
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2+ years of proven design and development experience using Java, C++, Forte or other Object Oriented Development Environment
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Ability to assess technical requirements. Experience in developing interfaces to/ within enterprise systems, a plus.
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Experience in implementing or working with enterprise systems
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Knowledge of basic business processes. Supply chain experience a plus
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Strong oral and written communication skills
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Willingness to travel
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Ability to be a self-starter in a dynamic environment
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Position: Lead Architect
Location: Northern and Southern CA, Chicago, Atlanta, Dallas and Boston
(other cities also available)
Department: Client Services
Contact: jobs-clientservices@extricity.com
Job Description/Qualifications:
This position plays an instrumental role in Extricity's success by working closely with customers' business and technical resources to successfully implement our software. Responsibilities include defining Architectures to integrate Extricity Alliance into an overall solution that will meet customers' business and technical needs. This will include the design of interfaces between customer enterprise systems as well as addressing Internet, LAN, and security requirements. A minimum of a BA/BS and an MS (preferably in engineering/computer science-related field) or equivalent is required.
A successful candidate will have:
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Ability to assess technical requirements and propose production quality solutions.
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Proven experience in successfully deploying a custom architecture solution.
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8+ years of proven custom design and development experience including experience with Java, C++, Forte or other Object Oriented Development Environment.
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Experience in integrating UNIX and/or NT N-tier systems with ERP and/or
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Legacy Systems such as SAP, Baan, CICS/MVS or AS/400.
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In-depth knowledge of messaging and communication mechanisms such as CORBA and MQSeries.
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Knowledge of basic business processes. Team Leadership a plus.
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Strong oral and written communication skills
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Willingness to travel
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Ability to be a self-starter in a dynamic environment
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Position: Delivery Manager
Location: Northern and Southern CA, Chicago, Atlanta, Dallas and Boston
(other cities also available)
Department: Client Services
Contact: jobs-clientservices@extricity.com
Job Description/Requirements:
This position will lead the successful implementation of Extricity's software products for key customers. Responsibilities include architecting business and technical solutions including defining and developing business and technical processes, and implementing interfaces between customer's enterprise systems, and addressing network and security requirements. Hands-on implementation work is also a responsibility of this position. BA/BS (preferably in engineering/computer science-related field) or equivalent.
An ideal candidate will have:
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8+ years of design and development experience including at least one project using Java, C++, Forte or other Object Oriented Development Environment.
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Successfully lead or managed a team to an implementation while employing project management practices preferably in a client or customer environment
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Ability to assess technical requirements. Experience in developing interfaces to/ within enterprise systems, a plus.
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Strong oral and written communication skills
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Willingness to travel
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Position: Senior Customer Support Engineer - Java
Location: Redwood Shores
Department: Client Services
Contact :jobs-clientservices@extricity.com
Job Description/Requirements:
In this position, you will develop and maintain a technical relationship with our Customers, OEM Clients and Business Partners. You will be responsible for troubleshooting technical issues, via e-mail and telephone, about Extricity's business to business integration software. The ideal candidate will have 3-5 years experience in business application or OS software support, 2+ years programming experience in Java or C++, and a BA/BS in an engineering/computer science-related field. Preferred skills include Visual Basic, NT Server and SQL Server Administration as well as experience in using object oriented programming.
Other Requirements:
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Able to work in a highly visible team environment and act as a liaison between the customer and development
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Must have excellent oral and written communications skills, ability to work under pressure and capability to multitask
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Willingness/ability to work in an rapidly changing environment providing 24x7 pager support on a rotational basis with other Client Services personnel
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Position: Senior Customer Support Engineer Networking
Location: Redwood Shores
Department: Client Services
Contact: jobs-clientservices@extricity.com
Job Description/Qualifications:
In this position, you will develop and maintain a technical relationship with our Customers, OEM Clients and Business Partners. You will be responsible for troubleshooting technical issues, via e-mail and telephone, about Extricity's business to business integration software. The ideal candidate will have 3-5 years experience in business application or OS software support, strong networking experience in proxy, firewall and IP is required. Preferred skills include Java or C++, Visual Basic, NT Server and SQL Server Administration. BA/BS in an engineering/computer science-related field.
Other Requirements:
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Able to work in a highly visible team environment and act as a liaison between the customer and development
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Must have excellent oral and written communications skills, ability to work under pressure and capability to multitask
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Willingness/ability to work in an rapidly changing environment providing 24x7 rotational pager support
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Position: Director of Customer Support
Location: Redwood Shores, CA
Department: Client Services
Contact: jobs-clientservices@extricity.com
Responsibilities:
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Reporting to VP Clients
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Manage 24 X 7 worldwide customer support operation
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Recruit/ Mentor technical support resources; build customer support team
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Establish / manage support policies and processes
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Establish/ maintain internal support infrastructure (support lab, call tracking system, knowledge base)
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Act as customer advocate to product management/ development
Requirements:
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BA/BS (preferably in engineering/computer science-related field) or equivalent
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8+ years of technical support management experience with an emphasis in B2B or ERP software support
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Ability and willingness to work in a rapidly growing environment
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A strong appreciation for customer care
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Strong oral and written communication skills
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Position: Sales Training Manager
Location: Redwood Shores, CA
Department: Client Services
Contact: jobs-clientservices@extricity.com
Candidate will be responsible for managing the transfer of product knowledge to sales and pre-sales personnel at both Extricity and our reseller partners. Ideally this candidate has a background in software sales and is interested in sales training. This position requires a reasonable level of technical knowledge and effective presentation and sales skills. While the primary role of the candidate is as a product evangelist for Extricity Software, the candidate may be involved in some sales situations. This position will be located at our Redwood Shores location. Willingness to travel is required.
Responsibilities:
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Analyze demand for sales training (external and internal)
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Develop sales training content
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Deliver sales training courses to internal employees and partners
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Perform sales support activities
Skills:
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Very strong written and oral communication skills
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Experience leading training sessions recommended
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Experience selling/implementing software
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Knowledge of basic business processes, especially as it pertains to the supply chain
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Willingness/ability to work in an unstructured environment
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